Please note that the following conditions must be fulfilled for a return:
- Products must be returned to us within 30 days of delivery
- The products must be in their original packaging, without signs of use and unused
- Products must be returned along with the original Hang Tags / Labels
- Already opened care products are excluded from return
Notes on returns
Please note that your return must arrive within 30 days. Returns that reach us after this deadline can not be accepted. If you want to exchange one product for another, please return the unwanted product to us and order the new product separately.
For more information about product withdrawal, visit our Terms and Conditions.
Process of a return
For customers from Germany, the return is free of charge.
Please note the following instructions when returning your order:
Pack the goods in their original packaging. The goods must be unused and the original labels/hangtags must not be removed. The processing time of your return is a maximum of 7 working days after receipt of the return.
For customers from Germany:
Use our contact form and write us a short message with your order number. Afterwards you will receive your return label within 48 hours in a mail from DHL.
Print out the return label and paste it over the old address field. You can now hand over the package to a branch of Deutsche Post or to a DHL Packstation.
For customers outside from Germany: If you would like to return your order, please send your return postage with sufficient postage to the following address:
Poppelsdorfer Allee Str. 106